Store policy
Returns, Refunds & Warranty
Return and warranty terms confirmed for G1, X1 and S680 orders.
Last updated: August 21, 2026Change or cancel an order
Request a change or cancellation within 3 hours after payment. We cannot guarantee a change after fulfilment has begun.
14-day return request window
Request a non-defective return within 14 days after delivery. The product must be returned with its complete original packaging and accessories. Contact us before sending any item; unauthorized returns may be refused.
Return shipping and original shipping
The customer pays return shipping for a non-defective return. Original shipping charges are not refundable. No restocking fee is charged.
Defective, incorrect or damaged items
Contact us with the order number and evidence of the issue. We review quality claims case by case and will provide the applicable remedy. For a parcel lost or damaged in transit, the customer may choose a verified replacement or refund.
Refund timing
Approved refunds are submitted to the original payment method within 10 business days. Your payment provider may require additional time to post the refund.
One-year product warranty
Every launch product includes a one-year warranty covering controller, circuit and functional faults under normal use. The confirmed warranty remedy is replacement.
Warranty exclusions
The warranty does not cover accidental or deliberate damage, liquid ingress, drops, unauthorized disassembly or modification, incorrect power supply, misuse, or normal wear.
Start a request
Email 15622313383@163.com with your order number, a description of the issue, and clear photos or video where relevant.